We pride ourselves here at Aidadesignsus.com on offering our customers the highest quality merchandise and we are confident that upon receipt of your merchandise you will find that it will surpass your expectations. Your satisfaction is the top priority of our business. Therefore, if you are not completely satisfied with your purchase you may simply exchange or return the unused item in its original condition for a full refund within 60 days of purchase. All orders which do not follow the criteria "as shown" specified in the item detail page of an order will be considered custom orders.
Return Instructions:
1)Login into your account, click on View Details next to your order and Add New RMA to obtain a "Return merchandise authorization (RMA)" or call us at 800-520-2961
2) Complete the return form provided and writes RMA number and the reason for your return.
3) Pack your merchandise with the original packing materials, including return form, packing slip, and the product certificate if appropriate in a cardboard shipping box.
5) Send the package by registered mail, as this is the safest way to ship high-value items. Please insure the package for the full value of the invoice plus shipping charges using the delivery courier of your choice. Aidadesignsus.com is not responsible for lost or damaged items while shipping.
If the value of the item(s) you're returning is:
Less than $250: You can mail the item(s) via any courier. Be sure to ship your item(s) fully insured, and request a return receipt to ensure that your shipment is tracked. More than $250: FedEx and UPS will not insure it, so mail your package via US Postal Service. Also, request a return receipt to ensure that your shipment is tracked.
6) Print your name and address on the outside of the package in the return area and mail the package to:
Aidadesignsus
62 West 47th Street,#204A
New York, New York, 10036
Returns are subject to following conditions:
* The item(s) must be returned within thirty (60) days following the shipment date of the order from Aidadesignsus.com.
* Packages without a "Return merchandise authorization (RMA)" number cannot be accepted.
* Each item must be returned in the same condition as it was sent, unworn and undamaged. Damaged goods due to client negligence will not be accepted for refund.
* Custom work, special orders or personalized items, engagement rings cannot be refunded unless there is an error on behalf of aidadesignsus.com.
* All requests will be processed after our laboratory inspects and verifies the conditions of the item.
* It will take approximately 5 to 7 business days to refund your money.
Again, please make every attempt to return your items as instructed with all its original materials. If you have any questions, contact our customer service department.
Diamond Returns
Our experts upon receipt of your return package will visually inspect all diamonds, jewelry for any signs of wear and tear before issuing refunds, exchanges or credits. All items must be unblemished and in original condition. Unless the item(s) being returned meet the above guidelines we cannot accept it for a refund or exchange.
Defective Item Repair
Aidadesignsus.com warrants its products to be free of defects in manufacturing and workmanship for a period of 30 days from the date of purchase. If a defect is found, Aidadesignsus.com will either repair or replace the defective item under this warranty.
Our obligation to repair or replace is subject to the customer notifying us of a claimed defect within 10 days of date of shipment. Aidadesignsus.com will have the right to examine the product and the customer, if authorized by Aidadesignsus.com, will return the product at the expense of Aidadesignsus.com. A return authorization number will be issue and transmitted via e-mail.
This warranty is not applicable where there is evidence of heavy soiling or abuse. This warranty does not apply to any conditions or defects resulting from negligence, misuse, alterations, fire, accidents, improper cleaning, contact with sharp or rough objects, or contact with any foreign substance other than recommended cleaning articles.
Mispriced Items Policy
Our primary goal at Aidadesignsus.com is to always provide our customers with the most reliable service and offer the lowest prices. We strive to service a large selection of products to accommodate all of our valuable customers. Despite our best efforts, a small number of the items on our Web site may be mispriced due to our extensive inventory. In the event that there is a mispricing of an item, we will contact you immediately for instructions before shipping or your order.
1. In the case that we priced the item too high, we will issue a refund for the difference from the original price with no delay.
2. If the item was priced lower than the actual cost, possibly due to fluctuating cost of precious metals and stones, or in the rare case of mistyping, we will offer a 20% discount off the correct price for that item.
Aidadesignsus.com is dedicated to bringing you the best value for all your quality jewelry purchases. We will always make it a priority to provide satisfactory service to all our customers, and rest assured, we verify prices and condition of all our items as part of our shipping procedures.
If you receive damaged or incorrect items, please contact Customer Service Representative as soon as possible at 800-520-2961
If you have any further questions or inquiries, please do not hesitate to email us at info@Aidadesignsus.com
By purchasing any merchandise from Aidadesignsus.com you are agreeing to all of terms of our Return Policy
